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CUSTOMER SERVICE

Shipping & Delivery
Free Shipping is provided for orders over $150 and less than 5kg in Metro Areas. An additional cost may apply for any orders outside Metro Areas or for orders over 5kg in weight or bulky in size.  We will contact you first to approve any additional charge. Free shipping is not available on Bulky Items, that includes Bulk eco nappies and there may be an extra charge to deliver to PO Boxes. 
We have a ‘fresh is best’ motto at Welcome Organics which means you’ll receive your products with a maximum shelf life. Orders are dispatched between 2-5 business days pending availability and stock levels. Due to transit time please allow an additional 3-10 business days (depending on which state and area you reside in) to receive your order.
For international deliveries please contact us for a quote at sales@welcomeorganics.com.au. All international orders are subject to Customs inspections as well as possible fees and/or taxes. These charges are determined by the country to which the package is shipped, and payment is the responsibility of the customer.
Privacy & Security
We will not use your information for anything else than order-communication. We won't sell your details to other businesses. Please see our privacy policy.
https://welcomeorganics.com.au/privacy-policy
Returns & Replacements
Damaged in Transit / Incorrect Goods Shipped 
In the unlikely event that you receive a product that appears to have been damaged during transit or a product that is different to the one ordered, please email us at hello@welcomeorganics.com.au within 48hrs of receipt of your goods and include a photograph.
Change of Mind 
Returns are not accepted for change of mind or wrong purchase decisions.
Ordering
Ordering online is easy.  Simply create an account when checking out from our site. Once you are set up for an account you will start to earn shopping rewards. If you have questions with regard to ordering or if there are any problems with your order, please contact us as soon as possible so that we can rectify.
Payment, Pricing & Promotions
Payment 
We accept most major credit cards, Paypal, Bank Transfer and also Afterpay (which requires a minimum spend of $100).
Pricing 
Prices are in Australian Dollars (AUD) and valid at the time of purchase but subject to change.
Promotions 
We reserve the right to withdraw or change the conditions of any promotion without notice. All promotions available on the website are only while stocks last.
Viewing Orders
You may log in to view your current and past orders. 
https://welcomeorganics.com.au/sales/order/history
Updating Account Information
Log in to change your account information. 
https://welcomeorganics.com.au/customer/account
Customers are encouraged to keep their information up to date. If you need to make changes to your details after an order has been submitted, please contact us immediately.
Contact Us
If you love a brand that we don’t stock or have a brand or product line that you think fits with our ethos, email us at hello@welcomeorganics.com.au and will happily check it out.